What happens if i lose my wonderland pass

While she loves amusement parks, she said there is no way she can go until the variants are under control. They had hoped to reopen in the summer of and put a series of protocols in place in order to adhere to public safety regulations—but were eventually told they had to remain closed.

The park finally opened its gates to the general public on July 7. There was no response to that email, there was no phone call, there was nothing. She has emailed the park four to five times and called the park three times, waiting between 30 to 45 minutes before being forced to hang up.

They did not provide the service in , which is when I bought the tickets for, so at this point I should be refunded. There have been numerous posts on social media by individuals frustrated with the refund process.

Another user posted in June that they moved to Vancouver and were still waiting for a refund for his season pass. Masks must be worn on most rides, indoors, and in areas where physical distancing cannot be maintained. As of July 12, Peacock said the amusement park was processing that transaction. The park is open, and I can't use it. Loose articles could result in injury, for which the guest will be liable.

Anyone found breaking this policy could face ejection from the park and have their season pass revoked. This policy also prohibits the unauthorized use of GoPro style equipment, mounts and harnesses. All cameras and cell phones must be safely secured in cargo pockets, a waist pack, in a bin on the ride platform, left in a locker, or with a non-rider.

Ride attendants cannot be responsible for items lost, stolen, or damaged while riding. Due to the potential for water damage, Riptide, Timberwolf Falls and White Water Canyon riders should leave their cameras and other valuable items with a non-rider or in a locker.

A guest's height is an important safety factor on many rides and attractions. Colour-coded wristbands are provided at the height check stations on international street and correspond to the colour found on the Rules and Regulations signs located at the entrance of each ride. For the safety of your child, shoes that contribute excessively to height should not be worn. If the Height Check Station is closed, a wristband can be obtained at the station of any ride as long as the guest meets the height requirement of that ride.

All passenger restraint systems, including lap bars, shoulder harnesses, and seatbelts must be positioned and fastened properly to allow guests to ride. If you are concerned whether or not you can be accommodated safely on a ride, test seats are located at the ride entrance of: Behemoth, Leviathan, Lumberjack, Skyhawk, and Yukon Striker. For other rides, you may enter the ride via the exit to ensure the restraints function properly prior to waiting in line.

The rest of your party may wait for you outside the exit. The safety of our guests and associates is our number one priority, and we have implemented several enhanced security procedures at the front gate.

As part of the process:. We use a variety of methods in securing our Parks including uniformed and plain clothes officers, and video surveillance monitoring. People who engage this behaviour are subject to being ejected and potentially banned from the Park, and may be subject to arrest by local police. All guests under the age of 30 will be required to provide valid government issued photo I. D prior to the sale of any alcoholic beverage. For the convenience of all our guests, smoking of any kind, including vapor and e-cigarettes, is not permitted inside the park.

Thank you for your cooperation. Cannabis and related paraphernalia are not permitted on Park property at any time. This is to ensure that the safety of all our guests is not compromised in unpredictable weather. A dashboard located inside Front Gate Guest Services can provide information on which rides are in operation. A specific answer as to when closed rides will return to operation is not possible because varying degrees of inclement weather cause different effects on different rides.

No refunds or rainchecks will be issued due to adverse weather conditions. Saving a place in line is simply not permitted. We are strict and thorough in the steps we take and the processes we use to keep our properties safe and promote a healthy environment.

To protect our guests and associates and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:. We maintain close relationships with local, provincial, national, and international public health authorities, and take their guidance when additional preventive measures are needed. Visit the Welcoming You Back section for more information on our safety protocols. Unfortunately, no.

Due to physical distancing, we must limit the number of guests at the park. You must purchase your Season Pass or ticket online or on the Canada's Wonderland mobile app prior to visiting the park. Season Passholders must make a reservation for any visits to WinterFest.

WinterFest reservations are now available. Single-day ticketholder reservations are required for any visits to WinterFest. WinterFest tickets are now available. Your ticket purchase includes your reservation. Each visiting guest will need a reservation attached to their ticket or Season Pass on dates where single day ticketholder or Season Passholder reservations are required.

You will need to enter each ticket number or Season Pass number to add the reservation to each one individually. You can enter up to 14 numbers in one transaction to ensure everyone in your party gets the same date reservation.

Gold and Platinum Passholder reservations for WinterFest can be made on our online reservation portal now. There is no charge for the Season Passholder reservation date. And if that is the only item in your shopping cart, you will not need to enter credit card information to complete the transaction. If you are unable to visit the park on the selected date or on the date of your Season Pass reservation, please visit our Booking Portal to adjust your visit date or contact Guest Services online and an associate will contact you to assist with cancelling your visit date.

The date reservation is attached to a specific ticket and cannot be transferred to another guest or another ticket. If you arrive at the park without a reservation on dates where reservations are required, please visit Guest Services to inquire about availability. We will accommodate you if possible, but there is no guarantee. Your payments must be in good standing for the Season Pass to be extended through to Labour Day Yes — all and Season Passholders who are in good standing will have their Season Pass and Season Pass Add-ons if applicable extended to Labour Day , regardless of when the purchase was made.

The benefits and entitlements will be the same in as they are in Season Pass upgrades can be done at the park once it opens. If a Season Pass is upgraded, the upgraded pass type will be extended through to Labour Day Your Season Pass will automatically be extended to Labour Day No action is required of you at this time.

To participate in water park attractions, appropriate swimwear is required. Here are some recommendations to help you plan your visit:. If you do not have appropriate swimwear, swimsuits and other aquatic gear can be purchased at Splash Surf Shop. To ensure the safest experience for all guests during their visit, the following rules are in effect.

We appreciate your cooperation in this regard. Our Aquatics staff is here to ensure that you have a safe and pleasant visit. First aid staff and water park supervisors are available throughout the area should you have any questions or need assistance.

Please follow all lifeguard rules and instructions, but do not talk to or distract lifeguards while they are on duty. If you attend a Ticketed Attraction that serves alcohol, you may be asked to provide proof of age on arrival at the Ticketed Attraction. Alcohol is not permitted to be taken into the Event and any alcoholic drinks purchased on site must be consumed before leaving.

Bag searches will be in operation. Climbing or standing upon tables, chair, benches, fences, barriers, trees, shrubbery, walls, safety fences, rock arrangements, ride structures, exhibits, buildings or anything similar is strictly prohibited. No alcohol will be served onsite on this date.

It is in the interest of all visitors and staff to comply with the implemented safety measures. The safety measures in place at the Site are intended to minimise the risk of contracting the Covid virus but this risk cannot be completely eradicated. Therefore, anyone visiting the Event acknowledges that they do so at their own risk.

For additional information please visit our FAQ Page. Given the current circumstances surrounding COVID, please do not attend the Event if any of the following are true:. PWR Events reserves the right to restrict access to parts of the Site. Nothing in this clause shall operate to limit or exclude any liability for fraud.

PWR Events will not be liable to you for failure to perform any obligation under these or any other Conditions to the extent that the failure is caused by Force Majeure. However, nothing in the Terms shall purport to exclude liability for fraud or fraudulent misrepresentation.

If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

You can also contact us by sending an email to hydeparkwinterwonderland pwrevents. Event Tickets and Admission 2. Rides and Ticketed Attractions 3. All Tickets and Tokens 5.

Ticket Refunds and Cancellation 6. Tickets from third party agents 7. Food and Beverage 8. Event Security and Prohibited Items 9. Use of illegal substances strictly prohibited at the Event.

No animals are allowed at the Event, other than assistance dogs such as guide dogs. Visitors must only use the toilets and urinals provided and must not pollute the land. Photography and Filming Alcohol Covid General There remains an inherent and elevated risk of exposure to COVID in any public place and any place where people are present. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, we cannot guarantee you will not be exposed.

Review Safety Guidelines. General Info and Park Tips Make the most out of your day! Single Day tickets are a great way to experience royal fun in one day!

Tickets are available to buy online and at the gate. Visit our parking page for details and rates. Rain Guarantee. Don't let a cloudy day keep you away!

Dutch Wonderland is pleased to provide a second chance for a day of fun in the sun! If it rains for more than one 1 consecutive hour during your visit to Dutch Wonderland and you decide to leave the Park for the remainder of the day, stop by Guest Services as you exit and present your ticket stub.

You will be issued a single-day admission ticket valid for any day during the remainder of the summer season, Happy Hauntings or Dutch Winter Wonderland. You must have your ticket stub to receive a rain ticket. Rain tickets will only be issued on the day of your original visit at the Guest Services Office. Charitable Donations. We are pleased to help charitable organizations and wish it were possible to honor all of them since they are all very worthwhile causes.

Please see our Donation Request Guidelines for more information. Learn more. Conveniently located steps away from the castle door of Dutch Wonderland, take your family on a memorable camping trip at Old Mill Stream Campground. The campground sits along a quiet stream on 15 acres and is nearby outlet shopping, restaurants and theaters.

There's a reason we're so widely regarded as one of Pennsylvania's best theme parks - Dutch Wonderland truly has something for everyone in the family. Whether you're looking for rides, attractions or shows, we're prepared to please! We've got plenty of fun rides just for kids, and even more rides that the whole family can enjoy.

Learn More. Great Food. There are a variety of great food and beverage items in-park suitable for every appetite and diet. Have a sit-down meal at Merlin's themed restaurant, or pick up a quick snack at one of our many food shacks.

Preview Plan. Any full day ticket, regardless of where it is purchased is eligible to be Previewed. Please visit Hersheypark. Two Day Flex Tickets can be Previewed once. The only tickets that are not eligible for Preview are Twilight Admissions. Preview must be used prior to your full-day visit. Preview after pm when the Park closes at 6 pm.

Preview after pm when the Park closes at pm. In order to preview the park, please bring your ticket or printed online ticket to any ticket booth to be stamped when you enter. Twilight Rates. Enjoy the last three hours of the Park during the summer season at a discounted rate! Twilight tickets can be purchased at any Dutch Wonderland ticket booth April October 7,