Why td bank interview question

As personal finance can often be frustrating, I would take my time to listen and understand my customer's frustrations as well to show that I truly care in helping them create a solid plan moving forward.

By reflectively listening to my customers, I'm able to get to know them quickly by name, learn a bit about them personally and learn their financial goals for the near and long term moving forward. With that information, I can them formulate the best customized plan for them and that is very important for them to know that my approach was created with their needs at the forefront. With that in mind, the customer then has a much better chance of becoming a life-long customer at TD Bank.

Share some of the details of your experience in cash handling, which are relevant to the position. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about TD Bank cash handling procedures.

I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ. The banking industry offers a variety of opportunities to those who are motivated. TD Bank is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with TD Bank and am excited for the opportunity to do so. I achieved this in just four years, through spending a lot of time in online studies, between working as a bank teller.

I am very proud of the discipline and dedication I was able to put towards this goal. All Interview Topics. Next Question. Walk me through your thought process when delegating responsibilities to others that you are responsible for.

What are the important factors that influence your decisions? How would you make this a priority if hired for this role? Tell me about your cash handling experience. Tell me about a goal you achieved. What steps did you take to get there? How do you build rapport with those that you work closely with? The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with TD Bank will find you face to face with many customers.

Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. As you answer, be sure to talk both about why you feel that building rapport is important and the ways that you go about building rapport to those that you work with.

If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at TD Bank. Example 1: "In an industry like yours here at TD Bank, one bit of mistrust between your institution and a customer can spell disaster as they withdraw funds and move them somewhere else. I pride myself on ability to build trust and rapport with those that I work with and I do this by being very genuine in all of my interactions and finding time to connect personally with all that I work with.

I always remain respectful to the needs of others and do my best to keep a smile on my face and stay positive at all times. I build trust with people by doing what I say I'm going to do and delivering results on time. I'm also always considerate to the thoughts of others and work my timeframes around the needs of others, especially when it comes to the customers that I work with.

I am confident that my ability to connect with customers in a trusting way will greatly benefit the business here at TD Bank because customers want a friendly and trusting face handling their personal finances. What do you want to accomplish at TD Bank? Set some goals so that you can share how this position at TD Bank will help you to achieve them and how you will add value to TD Bank along the way.

Example 1: "First and foremost, I want to deliver top quality service to customers of TD Bank and perform my responsibilities with best in class service. I want to work at TD Bank because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice.

To do this, I will continue my related education and take any training opportunities that come my way. At TD Bank, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture? As TD Bank continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture.

As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team.

Talk in detail about what roles you are comfortable in assuming in a team atmosphere and then discuss your own personality traits that make you a great team player. If possible, try to stress the importance of and your ability to communicate effectively to your interviewer. In my current role, I work closely with our administrative and sales staff to help ensure smooth operations on a daily basis. I rely on my ability be upfront in speaking with everyone that I work with, no matter what role they play with the organization.

I have no worries in walking into the office of our CFO to talk on a regular basis and wouldn't hesitate to do so if needed for this role. I have taken the lead on many project teams during my career and love the responsibility of taking charge on these teams. As well, I can also take directions from others on my team when needed. I have a communication style that is very confident, friendly and professional no matter who I work with.

During my career, I've been complimented for my openness to feedback from others and my willingness to help other members of my team when needed. How do you handle working with many different personalities throughout the day? As a Personal Banker with TD Bank, you will be dealing with a wide variety of clients and your interviewer will be looking to hear that you are able to tailor your approach to working with many different personalities while maintaining a knowledgeable and professional approach with each person.

In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand.

Example 1: "In my current role in sales, I work with customers from all different economic and cultural backgrounds. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach.

I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done.

In my current role as a Financial Advisor, I work with clients that range from C-Suite Executives all the way down to entry level employees making close to minimum wage. I have the ability to connect with and relate to any individual on a personal level as this is so important in the financial field. If hired here at TD Bank, this ability would greatly help your customers that are in need of personal banking advising.

What ideas could you bring to TD Bank to help grow revenue in this branch? If hired as the next Branch Manager at TD Bank, one item that you will be continually tasked and evaluated on is your ability to help grow revenue at the branch through new customer acquisitions and increased sales of banking products. This question gives you the chance to cite your revenue growing skills and how you will apply them to the banking industry. Prior to your interview, be sure to do your research on growth and revenue in the banking industry and think of a creative way or two that can really sell your interviewer on your ability to help drive increased revenues at the branch you are interviewing with.

Example 1: "While I will always be a firm believer that traditional marketing techniques are key to creating new business and revenue, an outside the box approach can always be vital as well. Here at TD Bank, I would make it a priority for frontline staff like Tellers to be trained in advanced sales skills to help upsell customers in their regular conversations with them.

Customers of TD Bank typically see the frontline workers the most and Tellers are most likely to steer your customers towards revenue generating products. With the rapidly changing service combinations that banks put out, data analytics could be key in helping predict customer preferences and that data could be put to use to put out the most preferred packages for future customers.

How would you rate your comfort level receiving money and counting back many to our customers here at TD Bank? As a Teller with TD Bank, you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at.

Your interviewer will be looking to hear about any direct experience that you have in handling money during your career. As you talk about any experience that you do have, be sure to make it clear that you take pride in the accuracy of your work and that you show honesty and integrity that all you do in working with sums of cash. Example 1: "Because of my cashier experience in the retail industry, I would say I'm very comfortable in handling and counting large sums of cash very accurately.

I was responsible for transactions made via cash, check and credit card and at the end of every shift, I had to reconcile my till. I'm happy to say that I never had an issue with a till that was off at the end of a shift or a customer that complained about change that I had given them. This was all due to the extra time that I took to ensure accuracy in every transaction. As you can see from my resume, my experience in finance has had me balancing accounting ledgers and those duties required a strict attention to detail and a high level of integrity in the work that I performed.

I think this experience would help me transition very nicely to this role. How do you stay organized? Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy.

It is also necessary for accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.

Example 1: "I prioritize my workload against deadlines to stay organized, always putting the needs of customers first. Tell us how you keep your knowledge current with ongoing changes in the banking industry. Due to the competition within the banking industry, TD Bank strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

Example 1: "I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow TD Bank on Twitter and keep abreast of relative headlines. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry.

If hired for this role with TD Bank, how would you handle a large workload of clients working through a mortgage process?

At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload.

Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of TD Bank.

Example 1: "In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. Once shortlisted, you will receive an interview call from the bank either through an email or via a telephonic call. The interview process by TD bank gets conducted twice a year.

This helps to select the best talent from the job market easily. Ans: You can read the job description carefully and match your relevant work experience with the skills and experience listed in the description of TD bank. Talk about your work experience which matches closely to the work profile you have applied for.

You can share your recent work experience followed by the older ones. This helps you to carefully structure your answer well without any hassle.

You must understand the job requirements for TD bank from their career page. This helps you to structure your answer positively and reflect on how your career will shape with TD bank in the next five years.

This assists the interviewer to know how will you rise the career ladder shortly. Ans: This is a very tricky question for you to answer, always use a positive approach and talk about your qualities which a reporting manager will highlight. These can be speed and accuracy in your work at the bank, or your ability to focus on every detail at work. This helps you create a positive impression in the minds of an interviewer.

You can share the reference number of your ex-reporting manager in the previous job. The more flexibility you demonstrate the better job opportunities you will receive in return from TD bank. This matches your skillset and work experience which helps you to ace your career at TD bank.

Ans: Describe your skills and work experience highlight your major strengths for excelling at TD bank. Ensure the job description and skillset are in synchronization with each other to help your growth with TD bank professionally. Ans: You should always specify your weaknesses before you appear for an interview with TD bank. You should avoid reaching a situation where you cannot think of a weakness. Avoid talking about something which is not related to the job.

You should never specify critical skills as a weakness for the job. Always try and say something which helps you to improve in your job and suggest measures to improvise weaknesses to grow in your career.

You should critically take feedback to improve your weaknesses. Ans: Allow your customer to share his concern. Avoid making false promises which you cannot keep. Avoid taking criticism personally to your heart. You should always keep an open mind when dealing with an annoyed customer. Ans: The bank staff should have product knowledge in their specified fields. They must focus on delivering fast and accurate service in a friendly manner.

The staff members should always be respectful and polite while dealing with any kind of customer. You must not forget each customer is different and has a different set of requirements that need to be met to deliver the desired level of satisfaction to customers.

Ans: Since it is a banking service, you should be formally dressed and showcase confidence in your personality. This is a great opportunity for you to discuss how you've given back to the community, how you've achieved in a competitive extracurricular activity think sports or clubs , how you've mentored others, and so forth.

It's important that you demonstrate that you can adapt to changing environments quickly. You want to stress that you can manage change. The one thing in life that is constant after all, is change. This question is often meant to trick candidates since acknowledgment of blind spots would indicate they were aware of them. Also, do not disclose bad habits or other personal concerns. Let the interviewer find out about your personal flaws through the course of the interview without directly stating these flaws.

The key is to show that you put a lot of thought weighing out the pros and cons but were able to be decisive. Be sure to explain your logic in arriving at the decision. I evaluate success In Td Bank in different ways.

At work, it is meeting the goals set by my supervisors and my fellow workers. It is my understanding, from talking to other employees, that the Global Guideline company is recognized for not only rewarding success but giving employees opportunity to grow as well.

The interviewer is asking this question to find out what your true passion is. Ideally it aligns to the type of work you're interviewing for. If not, tie it back in terms of how it relates to the job, for example, "I believe I'll learn the necessary skills in this job to pursue my passion later on in life. Discuss your aspirations for the near, immediate and long term. You want to show them you are thinking of making an impact now as well as the future. You did not ask what is the maximum number of basketballs you can fit in the room.

Examine the trends of the company and also where there may be some weaknesses news articles often document this on public companies or look at their competitors to see how they're positioning it against them. Then, once you have that knowledge, think creatively on how you could improve upon that weakness for them. This is a question that is aimed at finding out whether you know enough about the company and the basic market. The best way to answer this question is to do some research on the company and highlight its positive points.

Technology is important to almost every job today but it's not meant to be abused.